FAQ (FAQ)

eSIM Get your QR by e-mail in about 5 minutes — no waiting for delivery, no removing your Thai SIM, but your phone must support it eSIM · SIM card Works with any unlocked phone. Pick up at a service point, by messenger, or via EMS delivery. Read more: eSIM vs SIM card: what’s the difference

Tap *#06# on the dial screen, if a number appears EID means supported, or see Supported models eSIM · Phones bought on a carrier contract or carrier-locked may not work. If unsure, choose a SIM card

Daily New quota every day · Per trip One data allowance for the whole trip · Unlimited Unlimited usage (some packages are speed-capped, e.g. 10Mbps). Speed after the quota is used up is stated on the product page. Read more: Choose a Daily, Per trip or Unlimited package

packLocal networkUses the local network directly (e.g. KDDI, SoftBank), usually fast and stable · RoamingRoamingConnects to multiple networks in the country. Read more: Local SIM vs roaming SIM

Choose packMultiple countries (e.g. Asia, Europe). Type a continent or country name in the search box; the product page lists all supported countries

Mostly yes, except packages stated as not supported; see the product details

No. Just enter your e-mail, name and phone number to order. If you sign up (LINE or e-mail), you’ll earn points, get coupons and can view past eSIMs in your account

via the channels shown on the checkout page, such as credit/debit card and PromptPay. If payment fails, your order is kept and you can come back to pay without re-entering your details.

can, tick "Need a receipt with name/address" on the checkout page · For an individual, no company name or tax ID is needed · For a company, enter the company name and tax ID

Enter the code in the coupon field at checkout. Members can tap "Use this code" in your own coupons. See current promotions at Promotions page

Yes. Adjust the quantity in the cart with the + / − buttons. Each eSIM gets its own QR; 1 QR installs on 1 device, and you can pass it on to a friend

QR and code are sent to your e-mail within about 5 minutes of successful payment (check your Spam folder too), shown on the order complete page, and members can view them at My account › My eSIMs

Check your Spam / Promotions folder and that your e-mail address is correct. If nothing arrives after 30 minutes, message our team on LINE with your order number

3 options on the checkout page: Pick up at a service point (Same point as Pocket WiFi pickup. Choose province, pickup point, date and time) · Messenger (Inner Bangkok) · Delivery EMS Nationwide

You can only choose pickup dates that are actually available. If shipping by EMS, allow time for delivery before your travel date. If you’re in a hurry, choose pickup at a service point, or switch to eSIM

See How to install and use eSIM 3 ways: tap the link in the e-mail (iPhone iOS 17.4+) · scan the QR · enter the code manually

You can install it while still in Thailand (Wi-Fi required). The package starts when your phone first connects to a network at the destination, or on your selected start date, depending on the package (stated in the product details)

No. Most QR codes can be installed only once on one device. Don’t delete the eSIM after installing — if you delete it by mistake, message our team

Usually not — your phone sets it automatically. If a package needs manual setup, the APN values are on the product page and in the e-mail. How to set up: Settings APN

See How to install a SIM card · Keep your Thai SIM and SIM tray safe to put back when you return to Thailand

Open Data Roaming on the SAMURAI SIM/eSIM · set SAMURAI as the mobile data SIM · toggle airplane mode off and on · check the APN. See full steps at Troubleshooting eSIM / SIM not working

Yes. Your Thai SIM stays in the phone (for eSIM), so you can receive calls/SMS and OTPs as usual; your Thai carrier’s roaming charges may apply. Data goes through SAMURAI

Most packages are data-only with no phone number; you can call over the internet with LINE / WhatsApp. See each package’s details on the product page

Check on your phone in the SIM settings page (iPhone: Settings › Cellular scroll to see SAMURAI’s data usage). We recommend resetting statistics before your trip

You can buy a new package for the same country right away. The new eSIM can be added to the same phone, then set it for mobile data

Points on every order · member coupons and birthday discount · view your eSIMs and order history at My account

on the checkout page, open Use points then choose how many points to use, or tap "Use all"

Yes. Once logged in, give stars and write a review from the order complete page or from the link in the e-mail

See conditions at Refund Policy

Message our team on LINE with your order number Before installing the eSIM / Before picking up the SIM Our team will check according to the package terms

LINE SAMURAI SIM Replies in Thai, Japanese, English, or via channels in Contact us · Provide your order number and phone model so we can help faster