Terms of Service

1Our services

We sell SIM cards and eSIMs for internet use abroad, according to the country, data amount, speed and number of days stated for each package. Network services are provided by telecom operators in the destination (e.g. Premium packages use local networks directly, while Value and multi-country packages use partner networks), so speed and coverage depend on the network at the point of use.

Most packages are Data only No phone number or SMS unless stated on the product page

2Member account

• Order without signing up, or sign up with LINE / e-mail to get member coupons, earn points, and view your QR / order history
• Customers must provide accurate information and keep their login secure. Orders placed from a customer’s account are deemed to be the customer’s own actions
• We may suspend accounts used fraudulently, e.g. creating multiple accounts to claim coupons repeatedly

3Orders and prices

• Prices shown in THB VAT included Unless otherwise stated
• An order is complete once the system receives full payment and sends a confirmation e-mail to the customer
• If a price or product detail is clearly displayed in error, we will notify the customer and let them choose to confirm at the correct price or cancel with a full refund.
• Request a receipt with your name / address, or a tax invoice in a company name, on the checkout page

4Payment

We accept credit / debit cards, PromptPay QR and other methods shown on the checkout page, processed by a certified payment service provider We don’t store customers’ card details Orders not paid within the specified time may be cancelled automatically

5Delivery

• eSIM — QR and installation code are sent to the email address the customer entered, usually within minutes of payment or on the date the customer selected, and can be viewed on the account page (for members) · The customer is responsible for keeping the QR confidential; anyone who obtains the QR can install it.
• SIM card — EMS delivery within Thailand usually takes 1–3 business days, or pick up at a service point on your chosen date and time · Please make sure your address is correct
• If you don’t receive the e-mail within 30 minutes, please check your Spam / Promotions folder and then message our team

6Device compatibility

Before ordering, customers are responsible for checking that their phone Supported eSIM (for eSIM) and Not network-locked (carrier lock) See how to check at Check supported devices Some phone models sold in certain countries don’t support eSIM, even if the same model does elsewhere

7Using your package

• The number of days, data allowance and speed are as stated on the product page. When days start counting depends on each package’s conditions
• Daily packages: once the day’s quota is used, speed drops as stated and returns to full speed the next day · Per trip packages: once the data is used up, you may continue at low speed or service may stop, as stated
• Networks may apply a Fair Use policy and limit speed in cases of abnormal usage
• On arrival at your destination, turn on Data Roaming on this eSIM / SIM (see How to install eSIM and SIM Card)
• Don’t delete the eSIM from your phone during your trip — most QR codes can only be installed once

8Prohibited use

The service must not be used for any act that is illegal in Thailand or the destination country, for sending spam, attacking systems, unauthorised commercial resale, or in any manner that affects the network (e.g. as a permanent internet connection for IoT devices / servers). In such cases, we and the network providers may suspend the service without a refund.

9Cancellation, date changes and refunds

This policy explains when you can request a refund, how to request one, and when you will receive it, for eSIMs and SIM cards purchased via samurai-sim.com. As an eSIM is a digital product delivered instantly by email, the conditions differ from those for regular products. Please read before ordering.

• Not working? Refund 100% — If it doesn’t work due to a SIM / eSIM or network problem that our team can’t fix, choose a new eSIM / SIM or a full refund
• eSIM at Not installed yet Cancel and get a full refund
• eSIM / SIM that Installed or already used Generally non-refundable, except in cases under section 2
• Request a refund via LINE @samuraisim with your order number — refunded to your original payment method

Before ordering, check 3 things

1. Mobile Supports eSIM and is not network-locked (See Check supported devices) — If not supported, choose a SIM card instead
2. Select Country, number of days and data amount to match your trip
3. Email entered Correct spelling — QR eSIM Send to this email

Guarantee "Not working? Refund 100%"

We want you to be confident your internet will work from the moment you land. If it doesn’t work and our team can’t fix it, we will refund you in full, provided all of the following conditions are met

• Can’t activate due to a SIM / eSIM or network problem
• Data used up to 200MB
• Notify our team on LINE within 24 hrs of finding the problem
• Choose a new eSIM / SIM, or a full refund

Our team will always try to fix the problem first (most issues are solved within minutes, e.g. turning on Data Roaming, setting the APN, or selecting the network manually). If it can’t be fixed, you can choose a new eSIM / SIM or a refund.

When refunds are possible

When refunds are not possible

• eSIM at QR scanned / Installed or a SIM that has been inserted and used, and works normally
• Data used exceeds the limit in the warranty conditions, or the package has already expired
• Bought the wrong country / package / number of days by your own choice and already installed it
• Phone doesn’t support eSIM or is network-locked, then Installed or attempted to install (If not yet installed, see cancellation cases in section 3)
• Deleting the eSIM from your phone yourself — most QRs can be installed only once
• Speed is reduced after the data quota is used up (as stated in the package) or under the network’s Fair Use policy
• Weak signal in areas not covered by the local network, e.g. deep inside buildings, in mountains, on planes / boats

How to request a refund

1. Message LINE @samuraisim (or email info@samurai-sim.com) within 24 hrs of finding the problem
2. Notify Order number, Order name and email, phone model and Screenshot the problem (network settings screen / message error)
3. Our team will try to fix the problem first; if it can’t be fixed, we’ll confirm a refund / replacement within 1–3 business days

When and how will I get my refund

• Credit / debit card — Refunded to the original card within the period set by the company, subject to the card issuer’s billing cycle
• PromptPay / QR — Refunded to a bank account in the same name as the payer, within the period set by the company
• Portion paid with points — Automatically returned as points to the original member account
• Buy via Shopee / Lazada — Refunds follow that platform’s procedures and conditions

Change travel dates / cancel an order

• eSIM — If you haven’t installed it yet, message our team to postpone the QR delivery date or cancel. In most cases, the validity days start counting when you connect to a network in the destination (see the conditions on each package’s product page)
• SIM card — Before delivery / before pickup at a service point, you can change the pickup date or cancel. Message our team with your order number

These terms do not limit any rights you have under consumer protection law

10Points and coupons

• Members earn points 1 points per 100 THB actually paid, and earn extra points for reviews as announced
• 1 Points = 1 THB discount Choose how many points to use at checkout, up to the product total
• Points and coupons cannot be exchanged for cash or transferred to others
• Cancelled / failed payment / refunded orders — points used will be returned to your account
• Each coupon has its own conditions (discount, minimum spend, expiry date, number of uses) as shown in your account or on the checkout page · The new-member coupon can be used once per person
• We may change the points and coupon rules with prior notice on the website, and may cancel points / coupons obtained fraudulently

11Reviews

Reviews must be based on real experience and must not contain profanity, other people’s personal data, or advertising. We may hide reviews that do not comply. By submitting a review, you allow us to display it (with a shortened name) on the website.

12Limitation of liability

We provide our service to the best of our ability but do not guarantee that the network will be free of interruptions. Our liability for any single order is limited to the amount paid for that order and excludes indirect damages (e.g. call / roaming charges from another SIM, missed flights or appointments). This does not affect any rights the customer has under consumer protection law.

13Intellectual property

The names SAMURAI SIM and SAMURAI WiFi, logos, images, and content on this website belong to the company or its licensors. Copying or commercial use without permission is prohibited.

14Personal data

We collect and use personal data in accordance with Privacy Policy and the Personal Data Protection Act B.E.. 2562

15Changes to these Terms

We may amend these terms from time to time. The amended version will be shown on this page with the date of update. Paid orders are governed by the terms in effect on the order date.

16Governing law

These terms are governed by Thai law, and disputes are subject to the jurisdiction of the Thai courts. We will always try to resolve complaints with the customer first